Outline and Evaluate Research Essay

Many eyewitnesses are called to testify because they have witnessed a crime, accident or incident. The anxiety if this may cause an affect on the reliability of their EWT. There are two main issues in this question: firstly the prediction of the Yerkes Dodson Law that as arousal increases, then so does performance weather spotting, stage performance, or memory encoding, up to an individual optimum level. However, after this optimum level it is suggested that the performance of the individual will decline, this could be triggered by terror. This theory was supported by Deffenbacher et al’s research. The second issue is the â€Å"weapons focus effect†; In Easterbrook’s research he predicted that attention will narrow to the source of the threat e.g the knife the man is holding therefore peripheral detail is lost e.g the details of the perpertrator’s face. This was supported by Loftus’s laboratory studies in an artificial environment using film and sli des, using independent groups design, where a control conditions showed the participants a similar scene without weapons. In the first group they had a scene which they believed to be a real life violent crime involving a weapon, results showed that the participants remembered the knife in great detail but no other features, such as the perpetrator’s face clothing etc. However the participants in the control conditions witnessed the same person but only in a peaceful situation and the participants were able to recognise the man when given 50 photos. When we examine real life eye witness testimony recall however, there is excellent recall of detail, and the weapons-focus effect was not supported. Yullie and Cutshall (1986) conducted a natural experiment on 13 out of 21 bystanders who had witnessed a violent shooting 4-5 months previously. There recall was detailed and accurate and they were resistant to leading questions months after the event. Therefore, this suggest that bystanders had reached the optimum level ( Yerkes Dodson Law) when they they witnessed the death of the robber who had previously wounded the owner in Vancouver gun shop before the owner killed him. Weapon focus did not influence witness recall. Therefore we need to examine witnesses to the violent crime who faced a weapon rather than a bystander to confirm the effect of weapon focus shown by Loftus. The natural experiment conducted by Christanson and Hubinette (1993) in Sweden re-interviewed 58 witnesses (customers and bank tellers) to bank robberies that occurred around Stockholm in one year. Those witnesses who faced the weapon (bank  tellers) they had better recall and accuracy of the event after a period of time rather than the bystanders. Optimum arousal is suggested but weapon focus is challenged. The ecological validity of this evidence is high although the participants cannot be randomly assigned to the experiment and there is no control condition as there would be in a laboratory experiment. However, Laboratory experiments lack the intense arousal of a real crime so the supposed weapons effect may be the effect of distinct and unexpected events distracting participants to the unusual element in the familiar. A strong point of Loftus’s field experiment and supports the weapon focus effect; is that it has ecological validity and comparison to the control condition provide strong support. A criticism is the inability of researchers fro randomly allocate participants in this study to experimental and control conditions to control individual differences.

CRM lessons from Ikea

We restricted ourselves to two potential furniture suppliers: a UK-based company,Habitat, with what appears to be a fairly conventional business model, which provides fairly stylish, relatively expensive furniture, and ‘kea, a Swedish furniture retailer with a less conventional business model, with much less expensive furniture, perhaps less stylish. I thought that we would probably end up buying nearly all our furniture from Habitat, whereas actually Kea was our main supplier.Whilst buying this furniture, a number of interesting points about Kike's business model became apparent: o Most of Kike's products are delivered as â€Å"flat-pack† self-assembly kits. Habitat also supply goods in that format, primarily it seems, to ease shipment (and reduce associated costs). However, Kike's products had been designed not only to reduce shipment costs, but also to minimize production assembly costs. Clever design had been used to produce goods which can be assembled by the purcha ser with minimal skill (use of a screwdriver and spanner only), from parts manufactured by machine with little human effort in the production plant.The design also ensured a robust, stylish piece of furniture despite the limited skills of the assembler. Much of the work involved in manufacturing the piece of furniture had been moved from the factory, to the customer. The reduction in cost had also been passed onto the customer. For at least this customer, there was also a significant feeling of achievement in assembling the table or chair. The result – a high quality piece of furniture at low-cost, but with a lot more work for the customer, but tit a resulting sense of achievement. There are differences in the retail outlet model as well. Habitat provides a conventional Main Street retail outlet, with room to display the goods, and attentive sales staff to discuss the furniture. Kike's out-of- town, large-scale outlet had the space to attempt something different. The products were displayed in a number of room mock-ups so that pieces could be seen in relation to other products, with ‘design stations' to help the customer to build their own design. Kea staff were on hand, but not as sales assistants, more to advise on sign, check whether stock was available, etc.This approach helps with the interior design aspects of selecting furniture, again for this customer at least, a difficult aspect of buying furniture. O Distribution: It is here that the most obvious differences with a conventional retail store occur: – You have to pick the goods from the warehouse yourself deliver (though there is a 3rd-party delivery service at a cost). All this may appear to be poor customer service, but again, it takes out a lot of cost from the distribution process, and this is passed on to the customer. Customer Direct Transactions: If you think about it for a minute, because Kea wont take orders, it is key that customers can find out if Kea has a particular it em in stock. (You don't want to go to an out-of-town store, to be told that what you've come for isn't in stock and the store doesn't take orders. ) Kea have recognized this and so provide an automated phone service to allow you to check whether the item you want is in stock. That item is number 1 in the automated service menu – first plus mark.There are a large number of stores I use which I wish provided a similar service. Next, I'd like you to think what ATA you'd ask a customer for if you were designing a ‘check-in-stock' transaction. Well, it's obvious isn't it – you ask for the stock code. Well Kea don't think it's obvious to a customer and when you use their service you recognize that they're right. Instead, they ask you for a catalogue page number, and then the price of the item you're interested in. They then tell you the items on that page at that price and you confirm which one you want.A pretty weird transaction by IT standards, but customer-friendly. If you're a customer interested in stock levels, you're very likely to have the catalogue open. The page number is meaningful to you, is short and easy to enter on a phone keypad (all digits). The price is also meaningful, again short and easy to enter (all numeric). No company I've ever worked for has simple stock-codes. Someone has designed this transaction with the end-user (the customer) in mind. What, if anything has this to do with CRMIn my view, a lot: o Kea have chosen to change from a conventional business model to reduce prices significantly, by placing a lot of burden onto the customer. CRM is not necessarily about better customer service, but about giving the customer a better value reposition, or ‘increased value for money'. O Their change in business model leads to a need for a new transaction for the customer. That transaction is designed to be simple and fast for the customer to use. In Ken's words (nearly) in this week' newsletter – they've listened to their customers.

Strategic Analysis of the Uk Fast Food Industry

Business and Management Strategy BAM6012 A Strategic and Competitive Analysis of the UK’s Fast Food Industry Executive Summary The food industry in the UK is a multi-billion pound industry that is mainly dominated by a few competitors such as McDonalds, Burger King, KFC and Subway. Most of the food sold in these fast food restaurants is unhealthy, which is becoming a huge concern as there are many people dying of obesity and other health related problems. This is one of the key social factors facing the fast food market at the moment.The fast food industry is a ‘red ocean’ as it is already well defined where rivalry is intense. It is also a perfectly competitive industry as the barriers to entry are low and there are many rivals each with similar products. Information about any of the competitors is freely available. The industry does have a few characteristics of an oligopolistic industry too as there is a couple of companies that have the main market share and h ave power over the buyers and suppliers.The main features that influence a firm’s ability to compete and gain profitability depend on who their main competition is. For example there are different strategic groups in the industry such as McDonalds and Burger King who compete at the top of the industry and single privately owned fast food retailer that compete on a much lower level with much smaller budgets. The customer requirements are very low in this industry as a lot of the products sold by different firms are very similar; however the requirement of a cheap and fast meal is always at the top of their needs.Any potential strategy to increase profitability within the industry will need to be assessed properly and to realise the risks involved and other potential threats to it. Table of contents Pg. Executive Summary†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 2 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4 History of the fast food market†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4 Current market conditions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4 PESTEL analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 5 Porter’s Five Forces†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Industry attractiveness†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 9 Opportunities†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9 Threats†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9 Possible strategies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 10 Bibliography†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 11 Introduction This report aims to give a strategic and competitive analysis of the UK’s fast food industry. It will cover the main structural features of the industry that influence competition and profitability. The report will give an overview of the whole industry rather than just one company within it.I shall also aim to analyse the industry attractiveness showing why possible companies would like to enter the marketplace. Another aim of the report is to analyse the competition and customer requirements in order to identify opportunities to gain a competitive advantage within the industry. The final aim of the report is to develop possible strategies to influence and improve on profitability. Whilst developing a strategy, the difficulties and risks involved in using these strategies will be covered. History of the fast food industry in the UKThe UK has embraced a lot of different types of fast food over the years, ranging from pizza to burgers, kebabs to Chinese, curry to fish & chips and healthy offerings. There is a lot of competition in the market at present with high profile companies such as McDonalds, Subway, Burger King, and KFC, not to mention the amount of privately owned single store fast food outlets. Current market conditions The value of the fast food market in the UK grew by 3. 3% in 2011 to reach a total value of $7,860. 3 million. The forecast for the market value is set to increase to $9,147 million by 2016.This is an increase of 16. 4% by 2011. Transactions in the fast food market also grew in 2011 by 1% to reach a total volume of 2,785. 2 million transactions. The market volume is set to increase by 6. 8% by 2016 to a total of 2,975. 4 million transactions. Fast Food Industry Profi le: The United Kingdom’ 2012, Fast Food Industry Profile: United Kingdom, pg 1-35, Business Source Premier, EBSCO host, viewed [25/11/2012] PESTLE analysis â€Å"PESTLE analysis will help to capture understanding about aspects of the context by using the prompts political, economic, sociological, technological, legal and environmental.It is a technique that facilitates a wide scan of the context and actual or potential factors that would affect objectives if left unmanaged. † (Webster-Murray, R. 2010. pg. 88) Political factors * There is an increasing amount of pressure from the government to encourage people to eat healthier as the number of deaths relating to obesity and an unhealthy lifestyle is on the increase year after year. * The government can allocate grants to business start-ups to try and promote fair competition within the marketplace. There is speculation over the government introducing a new ‘fat tax’ on fast food served over a counter. This will add on another 20% to the current price in taxes. http://www. guardian. co. uk/society/2012/may/16/fat-tax-unhealthy-food-effect Economic factors * Consumers will have less disposable income with the current economic climate and therefore may be less likely to spend money on fast food as it may be seen as a luxury. * Exchange rates may affect profitability on the business if they are sourcing materials (all the ingredients used to create their food) from outside the UK. Unemployment levels are high at the moment in the UK which means there will be even more consumers without the money to purchase fast food. The current unemployment rate currently sits at 7. 8%. http://www. ons. gov. uk/ons/key-figures/index. html * The inflation rate is at 2. 2% currently in the UK. This does not pose a problem as businesses will not be phased by this to invest more and grow. http://www. bbc. co. uk/news/business-19959827 Sociocultural factors * The current social trend of eating healthy and ha ving a healthy lifestyle is pushing customers away from eating at fast food restaurants. With London just hosting the Olympic Games in the summer of 2012 then a lot of people are trying to start a much healthier diet and lifestyle for themselves, therefore cutting back on the amount of fast food they currently eat. * The high standard of education in the UK means that children are more aware and knowledgeable about the health implications that arise from eating fast food. * With the current fast paced lifestyle that a lot of consumers have, it is easy for them to just pick up food at a fast food outlet rather than cook for themselves.This shows that fast food can be seen as convenient. * Companies must try and add value to their brand by being reasonably priced and of an equal quality in relation to the price. * Consumers already have a large variety of choice within the fast food market therefore a menu should also offer a lot of choice so that the customer can be satisfied and the ir ever changing taste can be satisfied too. * The fast paced lifestyle of consumers means that the service of fast food must also match that and be quick too. * Healthy options must be made available as to encourage a balanced diet.Technological factors * Fast food companies now have a wide range of tools available to them in order to promote their brand and products. Different ways they can do this is through the use of TV, radio, internet, direct mail, interactive billboards and many other options. * Companies can now use the internet not just to promote their brand but also to take orders and let the customer make transactions. This can be helpful to lower the cost of using employees. * Technological advances mean it is easier for a company to keep track of stock levels and also take orders in store.This minimises the risk of human error. Environmental factors * Companies in the fast food industry now need to monitor the amount of waste they dispose of as there is a lot of empha sis now on cutting down the amount of waste and turning it into recyclable and reusable products. Businesses are now turning to recyclable packing. * The amount of energy that is consumed in the process of making the fast food and where all the energy comes from to power a fast food outlet. Can be seen as a good ethical policy to use or create off shore wind farms that power outlets. Legal factors Have to stick to a law that means they cannot mislead consumers on the nutritional value of their products. * Companies have to abide by certain health and safety laws for both the employees and the customers. * Other laws that a business will have follow are laws on employment, fair competition and food hygiene. Through the use of a PESTLE analysis we can see that there are many factors that affect the UK’s fast food industry. Most of these factors arise in the sociocultural section as it is here that the fast food industry gains most of its unwanted attention.This is mainly down t o the fact that the foods served by the companies are mainly unhealthy, carrying lots of calories, salt and sugars. Porters Five Forces Model In 1980, Michael Porter came up with a model that identified five forces that have an influence on an industry. This model â€Å"focuses on five forces that shape competition within an industry: (1) the risk of entry by potential competitors: (2) the intensity of rivalry among established companies within an industry: (3) the bargaining power of buyers: (4) the bargaining power of suppliers: and (5) the closeness of substitutes to an industry’s products. (Hill, C. W. L, Jones, G. L. 2010, pg. 42) Threat of New Entrants * Low barriers to entry mean that it is easy for a company to start up a business in the fast food industry. However would be unable to compete directly with the large organisations already in the market. * Easy for a new entrant to differentiate their product and atmosphere of the outlet (shop). * Once a good location i s found then it could ensure the success of a new entrant. Could be possible to dominate the market in a certain location. Capital investment is not too high or out of reach for most individuals. Bargaining Power of Suppliers * Companies in the fast food industry could change their suppliers quite easily as there are a lot of suppliers that would be happy to receive the amount of revenue they could gain from using such a large company as Burger King or McDonalds. * The larger companies in the fast food industry have a lot of bargaining power over their suppliers as they could make up a very large proportion of the suppliers revenue, if not all of it. Bargaining Power of Buyers Due to the sheer volume of customers that purchase fast food, the bargaining power of the buyer is low. For example, a customer could barter with a butcher’s market stall about the price of meat whereas they could not walk into a Subway store and negotiate the price of a sandwich down to their preferred amount. The price shown is the price that will be paid. * Only bargaining power the customer has is the lack of switching costs. A customer could purchase from a McDonalds instead of Subway without costing them anything. Threat of substitutes The threat of substitute products is very high as firstly the lack of switching costs means that a customer could change preferences and purchase from another company immediately as long as it fitted their standard of quality and price. * The market is currently flooded with products that are all very similar (McDonalds burgers are in theory the same as Burger King) therefore a new product could arise and sell particularly well as long as it had a good taste and quality. Rivalry among Existing Firms * Rivalry is high in the current market as top firms such as McDonalds and Burger King compete for the highest market share.Due to the sheer size of these companies they can spend heavily on advertising and use aggressive tactics to ensure success. * Constant funds are being ploughed into advertising to try and promote not just the products companies offer but also to try and promote their brand. For example, McDonalds now tries to show more on the ethical side of the company saying that all of their ingredients are sourced locally. Through the use of Porter’s Five Forces model, we can see that the threat of substitutes, rivalry among existing firms and threat of new entrants to the market are moderate to high.Whereas the bargaining power of both suppliers and buyers are relatively low. This shows that the companies in the market currently have a lot of power. Industry attractiveness * Massive industry worth $7,860. 3 billion. * Huge volume of transactions at 2,785. 2 billion. * Small market share can still mean high revenue. * Possibility to create a large and global company similar to that of McDonalds. * Possibility to run a franchise business model. * Has a very broad market segment. * Could be a good industry in a recession as consumers cut down spending on eating at more expensive restaurants. Industry is predicted to continue growing. Opportunities There are many opportunities and threats that arise from the use of the PESTLE analysis and Porter Five Forces model such as: 1. Due to the current unemployment rate of 7. 8% this means that large companies such as McDonalds could use this to their advantage and open a number of new stores to create new jobs and in turn create more revenue for the industry. This could enhance the image of the industry as it is helping the nation out by creating jobs in this time of economic downturn. . As consumers have less disposable income then they will be less likely to eat out at more expensive restaurants and may turn to fast food outlets as they are cheaper. This is a great opportunity to advertise heavily on a menu that is less expensive than the normal menu. For example creating a meal that only costs the consumer ? 2. This should attract a lot of pote ntial customers to spend more in the fast food industry. 3. Differentiate the industry by offering healthier foods on a whole to gain the interest of the health conscious consumers.This would increase the volume of the industry. Threats 1. If an outbreak of foot and mouth disease or BSE (mad cow disease) were to arise then consumers would not be purchasing any type of beef which would mean a downturn in the amount of revenue gained by the fast food industry. 2. Any type of negative feedback from the media would shine an unwanted spotlight on the fast food industry. For example, if someone were to find a hair in their burger at a fast food outlet then it might influence customers to eat elsewhere.Strategies to influence industry structure and improve industry profitability * Create new menus that will offer healthy food to the consumer. This will engage with a new target audience and therefore enhance the volume of transactions the industry already has. The amount of revenue earned b y the industry will also increase. This will lead to new competitors in the market place offering a different product type and increase the amount of competition amongst the already competing firms. * Companies could vertically integrate in order to gain control over the production of the ingredients that it needs to create the foods.This would be risky for some businesses as the vast majority of their expertise is in the retailing of fast food. Conclusion Overall, the fast food industry is a highly competitive industry that is dominated by a few main players. The main features that influence competition are the changing tastes of the customer and their willingness to try other fast food outlets. Profitability is not only based now on the products that a company sells but also the way in which the customer perceives the ethical values of a company.Although the requirements of a customer needing a cheap meal at a fast pace is still high on their agenda of needs. For a company to surv ive and improve upon its current position in the marketplace it should think about different strategies such as growth (new products or different areas) differentiation and vertical integration. Bibliography * Fast Food Industry Profile: The United Kingdom’ 2012, Fast Food Industry Profile: United Kingdom, pg 1-35, Business Source Premier, EBSCO host, viewed [25/11/2012] * Murray-Webster, R. (2010) Management of risk: guidance for practitioners.The stationery office: Norwich * Dennis Campbell (2012) ‘Fat Tax’ on unhealthy food must raise prices by 20% to have effect says study. (01/12/2012) http://www. guardian. co. uk/society/2012/may/16/fat-tax-unhealthy-food-effect * Office for national statistics (2012) Key figures. (02/12/2012) http://www. ons. gov. uk/ons/key-figures/index. html * BBC (2012) UK inflation rate slows to 2. 2% in September, ONS says. (01/12/2012) http://www. bbc. co. uk/news/business-19959827 * Hill, C. W. L & Jones, G. L. (2010) Strategic Man agement an integrated approach. Cengage learning: USA

Molar Mass of Oxygen Essay

Applying the individual % of elements in Water to the molar mass Conclusion____________________________________________________________ In conclusion the experimental value of the molar mass of oxygen is. To achieve this result, we wrote the chemical reaction, compared the ratio of mole between and, find the mole produced by water using the formula, calculate the molar mass from the mol value, calculate the % of individual elements in water, and finding oxygen’s molar mass from the overall molar mass. Analysis & Evaluation ___________________________________________________ -In analysis, our results show an unreasonable result. The majority of the failure is from the volume result. From Avogrado’s law we know that. As such, because the average volume (0.051 L) was low, the mol resulting from it is also low. A small mol results in a large Mr value, or in our case the Mr of Oxygen is too high. -Another point to that is that if the experiment was assuming r.t.p, our results prove to be incorrect again. If we compared the mol, the actual mol results of andusing the ideal gas laws is different than if we calculated using normal Stoichiometry. From Stoichiometry, the actual mol of is, and if we compared it to a ratio of 2:2, the actual mol value of is also 0.138 mol. However in our experiment using the gas law, our mol result was. Again this is due to the fact of the low amount of volume recorded. -In addition to that point, from the section to: Calculate molar mass of Water using the mass of Hydrogen Peroxide , another flaw to the experiment was the amount of uncertainty in the result. From the section we apply the ‘law of conservation of mass’ stating that no mass is created or destroyed. Or in this experiment’s case, most of the mass decomposes into Oxygen gas and finally results in the volume of water displaced from the process. However as shown from the low amount of volume our group collected, this can result in two conclusions. The first conclusion is that most of the oxygen gas that eventually turns into the volume of water left is lost to the surroundings (from the test tube openings) OR the second conclusion is that our group did not wait long enough and thus lost some potential volume results. -To evaluate, the major flaw to the experiment was the value of the data collected. Part of the reason was because we used Vaseline as a tool to reduce the amount of energy (in the form of the Oxygen gas) to the surroundings. Vaseline is a good measure to do so, however a better alternative is probably to increase the number of trials, to have a more close system that may significantly reduce the uncertainties, and to maybe reduce the length of rubber tube (by reducing the length of rubber tube the amount of water left is reduced). References IB- Foundation books. Raymond Chang (pg: 87, 181, 182, 191.etc)

Annotated Bibliography-Sheila Coursework Example | Topics and Well Written Essays - 1250 words

Annotated Bibliography-Sheila - Coursework Example The authors provide for research in the implementation of the system since it has many factors that limit the application. The changing physician growths study is compared to the increasing technology growth providing an in-depth review analysis. A method of research is limited to sampling of two centers in Canada. A barrier to the implementation includes technology, financial capital, and the time constraints which are in line with the previous research findings. It is important if the report could be implemented to reduce the health hazard. Gottlieb, L. M., Tirozzi, K. J., Manchanda, R., Burns, A. R., & Sandel, M. T. (2015). Moving electronic medical records upstream. American Journal of Preventive Medicine, 48(2), 215-218. doi:10.1016/j.amepre.2014.07.009 The article is published by the almetric group. The research tries to find out how the basic clinics in our society can be managed and be controlled by the use electronic medical records especially those found in the vulnerable places. The social determinants of health are well determined that provide an excellent literature review. The author examines various case studies as the methodology criteria to collect data which are in collective agreement to all the researchers. The findings nonetheless seem dissimilar to previous researchers, and they propose further research before any implementation can be done. It is significant if the recommendation of the research be further scrutinized since three cases cannot be used for validity of the study. The article is published online by Eileen Oldfield. The articles narrate how physicians have adopted the use of more simple electronic records in healthcare management with the primary functions of taking patient history, clinic records and demographics. However, ERH does not have complete features hence prompting further research proposal by the author. The review is in-depth analysis that makes the reader generate conclusions with ease. Furthermore, the

Leadership Portfolio Assignment Example | Topics and Well Written Essays - 1250 words

Leadership Portfolio - Assignment Example Thank God my prayers were heard and you gave me strength not to give up throughout my journey of having a full-time job and pursuing both my Undergraduate and Master’s degree. The purpose of this portfolio is to provide a comprehensive view of my leadership qualities which I have developed through my academic qualification. I believe that I am a good leader because not only am I a knowledgeable person but also I feel that I have the capability to reflect my knowledge by application of effective management skills. I have strong qualities of delegation, communication, confidence, and commitment. I have a creativity and ability to inspire my colleagues and subordinates whom I believe will make me a good leader in the future. I am a budding professional who has undergone multiple learning experiences over the past few years in my career. My expertise is in the field of HR recruitment and I have acquired a plethora of knowledge through recruitment, training, coordination, and evaluation of employees. My personal goal is to become extremely efficient and reliable in any job that I do. I want to become the most dependable person in any organization I work with in the future. Throughout my entire career, I have been fortunate enough to work with key personnel in this profession that has enhanced my skill set. My future goal is to create the high level of professionalism among employees that can solve organizational challenges in the future. The importance of human assets in improving organizational efficiency and productivity is well documented. My role is to select the best candidates for jobs that can create high levels of efficiency in the organization. Studying at Concordia College, Masters Business Leadership Program has been one of the most enriching experiences of my life. It has not only helped me to learn a variety of new courses that I was not aware of before joining this institution but also helped me to improve my existing skills and knowledge.  

Industry Research Part III Essay Example | Topics and Well Written Essays - 500 words

Industry Research Part III - Essay Example This paper, written by Enrico Moretti, is a very good source for analyzing and researching what factors led wage inequalities to grow in many countries in recent years. The housing market faces challenges unparalleled in the history. Wage inequality is another threat on the economy that seems to claims more victim day by day. This article argues that declining wages and wage inequality around the world present two different problems. The high levels of inequality can definitely lead to adverse social, economic and political troubles that would bring insecurity and unrest. The second is that, global purchasing power will be decreased due to declining wages and it may cause a decline in the global consumption. The severity of wage inequalities and its impacts on all our spheres have been well detailed in this article. According to the report published by International Labor Office, there are severe wage inequalities that lead to unemployment for workers in 83 countries around the world. (Dewan S, 2008). It means, the wage inequality raises issue to the 70% of world population. According to the research, the US is one of the developed countries where the difference between highest wages and lowest wages has grown more rapidly. Wage inequality is referred to the difference between wages of skilled and unskilled labors. The increase in wages inequality can be measured by using nominal wages. The wage difference between skilled and unskilled labors is significant in determining inequality. In the US, it is a known fact that, due to increased demand for skilled labors in cities, skilled labors have moved to metropolitan cities where housing costs are higher. The average daily expenses also get higher. As has been discussed by Moretti (2008), skilled labors are exposed to high cost living. At the same time, it shows that a relative increase in their real wage